Terms & Conditions
Last updated: August 25, 2026
Welcome to Betao Tech. These Terms and Conditions govern your access to and use of mystoremartservices.com and any purchases made through our online store.
By accessing this website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website or place an order.
1. Online Store Terms
You must be legally capable of entering into a binding agreement in your country or jurisdiction to place an order through our website.
You may not use our products or website for any unlawful, fraudulent, or unauthorized purpose. You must not attempt to interfere with the website, its security, or its operation.
2. Products and Availability
We make reasonable efforts to display accurate product descriptions, specifications, colors, images, and prices. However, colors and appearance may vary depending on your device, screen settings, manufacturing batches, or supplier updates.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, correct errors, or cancel an order when a product becomes unavailable.
3. Prices and Payments
All prices are displayed in the currency shown at checkout. Prices may change without notice, but changes will not affect orders that have already been confirmed.
The total amount due, including applicable shipping fees and taxes collected by Betao Tech, will be displayed before the order is completed.
Customers are responsible for any customs duties, import taxes, or other charges imposed by their country or local authorities unless otherwise stated at checkout.
Payment must be successfully authorized before an order can be processed.
4. Orders and Order Acceptance
After an order is placed, the customer will receive an order confirmation. This confirmation acknowledges that we received the order but does not guarantee final acceptance or product availability.
Betao Tech may refuse or cancel an order due to suspected fraud, payment problems, incorrect pricing, product unavailability, shipping restrictions, or inaccurate customer information. If we cancel a paid order, the affected amount will be refunded.
5. Processing and Fulfillment
Orders are normally submitted for fulfillment within 24 hours after payment confirmation.
Submitting an order for fulfillment does not mean that the package has already been shipped. Additional supplier processing may be required before the carrier receives the package and tracking information becomes available.
Processing and delivery may take longer during weekends, holidays, periods of high demand, customs inspections, severe weather, or circumstances outside our reasonable control.
6. Order Cancellations
Customers may request cancellation within 24 hours of placing an order, provided that the order has not already been shipped or entered a stage of fulfillment that can no longer be canceled.
Cancellation requests are not automatically approved. Once an order has been processed or shipped, it may no longer be possible to cancel it.
To request a cancellation, contact us as soon as possible at betaocreme@gmail.com and include your order number.
If an eligible cancellation is approved, the refund will be issued to the original payment method.
7. Shipping and Delivery
Shipping availability, estimated delivery times, and applicable costs are displayed at checkout or on the relevant product page.
Delivery estimates are not guaranteed delivery dates. International shipments may be affected by customs processing, local carriers, weather, holidays, address problems, or other circumstances outside our direct control.
Customers are responsible for providing a complete and accurate name, shipping address, postal code, and contact information. Betao Tech is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
If a shipment exceeds the end of its estimated delivery period by more than 20 days, the customer should contact us so we can investigate the shipment with the supplier and carrier.
A delay investigation does not automatically guarantee an immediate refund. Depending on the investigation and applicable consumer law, Betao Tech may offer an updated delivery estimate, replacement, cancellation, or refund.
If we cannot ship an order within the promised period, we will communicate the delay and provide the options required by applicable law.
8. Damaged, Defective, or Incorrect Products
Customers must inspect their order after delivery.
Claims involving a damaged, defective, non-functional, incomplete, or incorrect product must be submitted within 7 calendar days of confirmed delivery.
To review a claim, we may require:
-
The order number;
-
A clear description of the problem;
-
Clear photographs or videos showing the product, packaging, shipping label, damage, defect, or incorrect item; and
-
Reasonable troubleshooting steps when applicable.
Submitting a claim does not automatically guarantee approval. Once the issue has been verified, Betao Tech may offer a replacement, full or partial refund, or another appropriate resolution.
Damage limited to external packaging that does not affect the product’s condition or operation may not qualify for a refund or replacement.
9. Returns
Betao Tech does not accept unauthorized physical returns. Customers must contact us and receive instructions before sending any product.
Because some products are fulfilled by international suppliers, a physical return may not be required for an approved claim. The customer may be instructed to keep, donate, recycle, or safely dispose of the product.
If Betao Tech specifically requires the return of a product because of a confirmed defect, shipping damage, incorrect item, or fulfillment error, we will provide return instructions and cover reasonable authorized return-shipping costs.
Products sent without prior authorization may not be accepted or refunded.
Unless required by applicable consumer law, Betao Tech does not offer refunds or returns solely because the customer changed their mind, no longer wants the product, selected the wrong model or variant, or provided incorrect order information.
10. Refunds and Replacements
Approved refunds will be issued to the original payment method. After a refund is processed, additional time may be required for the customer’s bank or payment provider to post the funds.
Original shipping charges may be non-refundable unless the refund results from a confirmed defect, damage, incorrect item, fulfillment error, non-delivery, or another situation in which reimbursement is required by applicable law.
Replacement products are subject to availability. If a replacement is unavailable, we may offer a refund or another appropriate solution.
Betao Tech handles customer-facing refunds directly. Any separate claim between Betao Tech and its suppliers does not limit the customer’s mandatory rights under applicable law.
11. Lost, Delayed, or Undelivered Orders
Tracking information may occasionally stop updating while a shipment is in transit, at customs, or transferring between carriers.
If tracking shows that an order was delivered but the customer has not received it, the customer should:
-
Wait 24 to 48 hours for possible early carrier scanning;
-
Check with household members, neighbors, reception areas, mailrooms, and secure delivery locations; and
-
Contact the local carrier when possible.
We may require additional information or a non-delivery statement before approving a claim.
When an order is confirmed as lost, returned to sender, or undeliverable for reasons not caused by the customer, Betao Tech may provide a replacement or refund.
12. Third-Party Fulfillment and Services
Betao Tech works with third-party suppliers, fulfillment providers, carriers, payment processors, and technology providers to operate the store and complete orders.
These third parties may process information necessary to fulfill an order, collect payment, prevent fraud, provide tracking, or deliver customer support.
The use of third-party services does not remove any consumer rights that cannot legally be waived.
13. Intellectual Property
All Betao Tech branding, website design, written content, graphics, and original materials are owned by or licensed to Betao Tech and may not be copied, reproduced, distributed, or commercially exploited without prior written permission.
Third-party names, trademarks, product images, and brand materials remain the property of their respective owners.
14. Prohibited Uses
You may not use this website to:
-
Violate any applicable law or regulation;
-
Submit false, misleading, or fraudulent information;
-
Infringe intellectual property or privacy rights;
-
Introduce malware or harmful code;
-
Attempt unauthorized access to the website or related systems;
-
Interfere with website security or operation; or
-
Place fraudulent orders or abuse refund, replacement, or promotional programs.
We may restrict access or cancel orders when prohibited or abusive activity is reasonably suspected.
15. Limitation of Liability
To the maximum extent permitted by law, Betao Tech will not be liable for indirect, incidental, special, or consequential losses resulting from the use of the website or products.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.
16. Privacy
Personal information is handled according to our Privacy Policy. By using the website, you acknowledge that information may be processed as necessary to operate the store, complete orders, prevent fraud, provide support, and comply with legal obligations.
17. Changes to These Terms
We may update these Terms and Conditions when our services, policies, suppliers, or legal obligations change.
The current version and its most recent update date will remain available on this page. Changes apply from the date they are published and do not retroactively remove rights attached to completed purchases.
18. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
19. Applicable Law
These Terms are governed by the laws applicable to the transaction and the parties involved.
Nothing in these Terms limits mandatory consumer protections available in the customer’s country, state, province, or jurisdiction.
20. Contact Information
For questions about these Terms, an order, cancellation, shipping issue, refund, or product claim, contact:
Betao Tech
Email: betaocreme@gmail.com
Live Support Hours: Monday–Friday, 10:00 AM–4:00 PM
Time zone: Brasília Time (BRT)
Messages received outside live support hours will be answered on the next business day.
Payment Methods
- Credit / Debit Cards
- PAYPAL