Shipping & Returns
Standard shipping costs $9.99 for orders under $50. Orders with a subtotal of $50 or more qualify for free standard shipping where available. Any applicable shipping charges will be displayed at checkout before payment.
Shipping Policy
Orders are normally submitted for fulfillment within 24 hours after payment confirmation. Additional supplier processing may be required before the package is shipped and tracking information becomes available.
Available shipping methods, costs, and estimated delivery times are displayed at checkout or on the relevant product page. Delivery estimates are not guaranteed dates and may be affected by customs processing, local carriers, holidays, severe weather, high demand, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information. Betao Tech is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. International customers may also be responsible for customs duties, import taxes, or local fees unless otherwise stated at checkout.
If an order exceeds the end of its estimated delivery period by more than 20 days, please contact us at betaocreme@gmail.com so we can investigate the shipment. Depending on the investigation and applicable consumer law, we may provide an updated delivery estimate, replacement, cancellation, or refund.
Return & Exchange Policy
Claims involving damaged, defective, non-functional, incomplete, or incorrect products must be submitted within 7 calendar days of confirmed delivery. Please contact betaocreme@gmail.com with your order number, a description of the issue, and clear photographs or videos showing the product, packaging, shipping label, damage, defect, or incorrect item.
Customers must contact Betao Tech and receive instructions before returning any product. Unauthorized physical returns may not be accepted or refunded. Because some products are fulfilled by international suppliers, an approved claim may not require a physical return. The customer may be instructed to keep, donate, recycle, or safely dispose of the product.
When a claim is approved, Betao Tech may offer a replacement, full or partial refund, or another appropriate resolution. If we specifically require a return because of a confirmed defect, shipping damage, incorrect item, or fulfillment error, we will provide return instructions and cover reasonable authorized return-shipping costs.
Unless required by applicable consumer law, we do not offer returns or refunds solely because the customer changed their mind, selected the wrong model or variant, no longer wants the product, or provided incorrect order information. Approved refunds are issued to the original payment method, and additional processing time may be required by the customer’s bank or payment provider.